Returns & Exchanges
At Island Records Official Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return eligible items within 30 days of delivery for a refund or exchange.
Check Eligibility
Ensure your items are in their original, unopened packaging and that the return is initiated within 30 days of the delivery date.
Initiate Your Return
Log into your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack your items with the RMA number included inside and drop the package off at any authorized shipping carrier location.
Receive Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing